terms and conditions

Terms & Conditions Acceptance
You (the client), agree that you have read, agreed, and fully comprehend the material presented to you. You also agree that you AGREE to all terms and conditions once you check out, which gives consent that you have read, agreed, and fully comprehend this information.

Payment and Charges
You (the client) understand that in order for me (the designer) to start any service, you must pay in full the costs of any service that will be provided. No deposits are accepted under any circumstances. The only time a retainer fee is prohibited is when you pay for services over $400. There is the option to pay half, and then full. You also understand that once the money is received the start of the project will begin and all payments are non-refundable. Further information will be provided in your contract.

REFUNDS
Due to the nature of the services, Sweet Studio.Co does not provide refunds. If a buyer is unsatisfied with our services, we are more than happy to accommodate them by making revisions or providing a credit towards future services. Credits are NOT guaranteed. We do NOT provide refunds for buyers remorse. Refunds are only processed if we decide to provide them.

Design Information
The client agrees that they will give full details/ description to the designer. If information is not sent, please refer to Ghosting Clause for additional information. Client also understands that what is submitted onto the design form or discussed during consultation calls will be used for the design.
 

Revisions
The designer will provide up to 3 revisions for the client. Once the client has reviewed the design, the client has 3 opportunities, with no charge, to give full descriptions of changes needed done. Once the client has fulfilled the 3 drafts, they understand there will be an additional $20 fee added for each additional change. Please understand that theses 3 revisions mean that they are only 3 MODIFICATIONS.

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A revision refers to making adjustments or improvements to an existing design, typically to refine or enhance specific elements without changing the overall structure or concept. It involves tweaking aspects like colors, fonts, layouts, or content based on feedback or new requirements.

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On the other hand, a new design involves creating something entirely fresh, starting from scratch, and developing a completely new look, feel, and structure that aligns with updated goals or a new vision.

The client also understands that once he/she has received their final copies for their design, that they can NOT ask for any additional changes. If they do so, you will be charged for the price of a new design. 

Turnaround Time
The client understands that they will receive their design in 5-14 days for Single Services, 28-31 business days/4 weeks for design packages and websites. (WEEKENDS NOT INCLUDED). 

We work diligently to deliver services promptly. However, turnaround times could be extended due to unforeseen circumstances, including but not limited to high order volume, personal emergencies, and more. Any extensions will be communicated in a timely manner.

Revisions take 2-3 business days to complete but can take longer depending on work load!
Please also understand communication is key. Once you send information for your project, the creative process will begin. Delayed responses for design work, can effect your turnaround time.
 
The turnaround time for all Graphic Design Services, begins when payment has been made, design form is completed and all content (i.e., images, pictures, bio, information, links, etc.) for the design project has been supplied by the CLIENT.

TERMS
Upon completion of the project, the designer will deliver only one design in the format of jpg, png or pdf (Please see product descriptions) . If changes are needed, you are allowed to make 3 revisions free of charge. Once those 3 revisions are fulfilled and there are additional revisions needed, an added fee of $5 will be billed to the client.
 
To be eligible for a full refund the client must request a cancellation of their order within 24 hours after purchasing. 
 
Sweet Studio. Co is NOT responsible if the client does read our terms & conditions. DESIGNER has all rights to cancel an open project due to no response after drafts are sent after a 72 hour grace period.

CLIENT COMMUNICATION/GHOSTING CLAUSE
We expect our clients to be very attentive during the design process. Please understand that after your receive your designs, or after you place your order you must respond/or send your information in a timely manner. If you take more than 7 days to respond to emails, you will placed at the end of the queue.

If you do not respond or send information within 10 days, you will be charged a $40 restart fee. 

If you do not respond or send information in over 15 days, your order WILL be cancelled and you will not be granted a refund under ANY circumstances.

FINAL COPIES
All final copies will be sent via email. We send designs in PDF, PNG, and JPG format. PSD/AI can be provided upon request. We do not send files/copies in any other way.

INTELLECTUAL PROPERTY

Copyright Ownership
In the event that any copyrighted work(s) are created as a result of the Services provided by the Designer in accordance with this Agreement, the Designer owns all copyrights in any and all work(s) it creates or produces pursuant to federal copyright law (Title 17, Chapter 2, Section 201-02 of the United States Code), whether registered or unregistered. Any and all products, whether tangible or intangible, produced or created in connection with, or in the process of fulfilling this Agreement, are expressly and solely owned by the Designer and may be used in the reasonable course of the Designer's business.

PERMITTED USES OF PRODUCTS
The Designer grants the Client a non-exclusive license of the product(s) produced with and for the Client for personal use only so long as the Client provides the Designer with attribution each time the Client uses the Designer's property. Personal use includes, but is not limited to, use within the following contexts:

1. The client may not copy, duplicate, distribute, republish, or incorporate the Deliverables or allow others to copy, duplicate, distribute, republish or incorporate or use the Project.
2. The client may not crop, distort, manipulate, reconfigure, mimin, animate, create derivative works or extract portions or in any other manner, alter the Final Art. All copyright, trademarks, design rights and other intellectual property (registered and unregistered) shall remain vested in the Designer. The Client agrees that such proprietary material is solely for Client's own personal use.
3. Any disclosure to a third party, copying or republishing any portion of the Deliverable or its contents is strictly prohibited and constitutes infringement.

GRANT OF RIGHTS
The Designer has agreed to the perpetual license of the right to display and transmit work to the Client and reserves the right to any and all proofs or drafts shared with the Client during the initial stages of the design process, including design styles, patterns, placements, graphics/edited photos used to complete the draft for revision. These initial designs are for viewing purposes only and should not be shared, used, modified, or resold in any way by the Client or any unauthorized personnel.

The Client continues to own any and all proprietary information provided in the information collection form, including intellectual property and related material shared during the design process, during the term of this Contract for the purposes of the contract. The Designer has no rights to this proprietary information and may not use it except to complete the services originally booked/purchased. Upon completion of the contract, the Client will own the final Graphic Design Deliverables.